Providing 100% customer satisfaction has always been the driving force behind the success of our company and our relationships.
To prevent issues before they occur, we utilize a system of checks and balances. Our on-site supervisors monitor and train all employees at your facility. They will communicate with you DAILY to handle all requests and concerns. We provide the following QA process:
- Regular Quality Assurance, Safety and Security inspections.
- Cell phones, 2-way radios, and pagers used for communication between cleaning staff and Senior Account Managers.
- Computerized clock in/out system with caller ID.
- On-site log book for communication between customer and cleaning staff.
- Weekly visits from a Senior Account Manager.
- Full-time back-up cleaning staff.
A Quality Assurance Manager will visit your facility during regular business hours to perform inspections to ensure that your expectations are being met. Their findings are communicated to you within 24 hours after the inspection.
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