Ultimately, you the Customer retain control over the quality of the services being performed and have many avenues of communication to resolve situations.
We take your requests seriously when one arises. We are committed to providing both a quick response and a thorough follow up.
Whenever a request is received at our main office or through our Managers, we follow a strict protocol to resolve that customer concern.
Within 24 Hours of a request, the Senior Account Manager will:
- Visit your building
- Follow through with your request
- Discuss the request with the lead and/or cleaner
- Provide written action to prevent future incidents
- Call Customer to follow-up
- Return their copy to the Quality Assurance Director
Every Issue is reviewed by our Quality Assurance Director, who will approve follow-up and place documentation on the resolution in your customer file.
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